1. Overview
Due to the nature of precious metals, all sales are generally final. We do not accept returns or exchanges unless the product is defective, incorrect, or damaged during delivery. This policy explains when a return or cancellation may be accepted and how to request it.
2. Order Cancellation
You may request to cancel your order under the following conditions:
You can cancel your order at any time before payment is completed.
If your order has been paid but not yet shipped, you may request a cancellation. Refund will be processed to your original payment method.
Once the order has been shipped, cancellation is no longer possible. Please refer to the Returns section for options in case of damage or incorrect items.
3. Returns
We only accept returns in the following cases:
If the product is damaged during delivery, please contact us within 48 hours of receiving your order with photos and detailed information.
If you receive a product that does not match your order, please contact us within 48 hours for a replacement or refund.
If the product has a verified manufacturing defect, we will offer a replacement or refund after assessment.
Non-Returnable Items
Change of mind, price fluctuations, or personal preferences are not valid reasons for returns. All sales of authentic gold and silver products are final, as these are investment-grade items with real-time market value.
4. Refund Process
If a return or cancellation is approved, refunds will be processed as follows:
Refunds will be issued to the original payment method (bank transfer, cryptocurrency, or card).
Refunds are typically processed within 5–10 business days, depending on your payment provider.
Any bank fees, blockchain network fees, or processing fees are non-refundable unless the issue is due to our error.
5. How to Request a Cancellation or Return
To request a cancellation or return, please contact our support team with your order number, description of the issue, and supporting photos (if applicable). We will review your request and provide further instructions.
6. Contact Us
If you have any questions about our Returns & Cancellation Policy, please contact us: